FAQs

Learn the answers to the top questions our clients ask most below, or scroll down further for our full range of FAQs.



Why invest in gold, silver and precious metals?
  1. Why invest in precious metals, such as gold and silver?
  2. Can investing in precious metals be a good way of saving?
  3. Are precious metals better than financial assets?
  4. Why use The Real Asset Company's platform?
  5. Why not invest in gold using securities or derivatives?
  6. Why use The Real Asset Company and not buy gold exchange traded funds (ETFs)?
  7. Why use The Real Asset Company and not spread bet on the gold price?
  8. Why not invest in gold mining shares instead of using The Real Asset Company?
  9. Why is The Real Asset Company preferable to buying gold coins or bars?
News, offers and updates
  1. Is the silver promotion for new customers only?
  2. How do I claim my free ounce of silver?
  3. How do I use my promotional silver to get started?
  4. How can I keep my promotional silver ounce?
  5. I have to pay storage fees on my promotional silver?
Get started and buy gold online
  1. I only want to buy gold, or invest in silver, if I can take delivery of it. Can I do this?
  2. Can international investors buy gold with The Real Asset Company?
  3. What currencies can I use to buy gold bullion?
  4. How do I create an account?
  5. Can I create an account on behalf of someone else?
  6. Can I create a company account to invest in gold?
  7. How do I deposit to fund my account?
  8. Why are deposited funds sometimes returned?
  9. What precious metals can I buy?
  10. At what price can I buy gold, or silver, with The Real Asset Company?
  11. What are the minimum and maximum quantities I can trade?
  12. What is allocated storage and what are the benefits?
  13. Where are the precious metals stored?
  14. When are storage fees incurred on my gold investment?
  15. How do the storage fees work if I own different metals?
  16. How live are your prices and where are they taken from?
  17. Can I make markets and run auto-trading software on The Real Asset Company's platform?
Making your gold investments
  1. Why does The Real Asset Company provide a marketplace where clients can trade with each other?
  2. Will there always be buyers and sellers for me to trade with?
  3. How competitive is The Real Asset Company for gold investment?
  4. Am I buying legitimate precious metals with complete integrity?
  5. How do I know my bullion holdings really exist?
  6. Where are my gold holdings stored and how can I check?
  7. Is my gold bullion insured?
  8. What bars sizes do you offer for silver investment?
  9. Can I request delivery of my gold and silver?
  10. Do the bullion bars you deliver come with stamps or certificates?
  11. How do I withdraw funds from my account?
  12. Why do you ask me to register a bank account?
  13. How long does it take for my registered bank details to be verified?
  14. How will I know when my registered bank details have been successfully verified?
  15. What if I need to change my registered bank details?
  16. What happens if I die whilst holding gold investments with The Real Asset Company?
  17. Is the gold I own classified as investment gold?
  18. Do I have to pay VAT when I buy silver and other non-gold metals?
  19. Can I invest in gold using my SIPP/SSAS?
  20. What types of gold can I put in my SIPP/SSAS?
  21. What types of gold cannot go in a SIPP/SSAS?
  22. Can I take delivery of the gold bullion in my SIPP/SSAS?
  23. Can I buy silver bullion for my SIPP/SSAS?
  24. Which SIPP/SSAS providers can I use to invest in gold?
  25. Can I invest in gold using my IRA?
  26. What types of gold can I put in my IRA?
  27. What types of gold cannot go in an IRA?
  28. Can I take delivery of the gold bullion in my IRA?
  29. Which IRA providers can I use to invest in gold?
  30. Can I invest in silver using my IRA?
  31. What types of silver can I put in my IRA?
  32. What types of silver cannot go in an IRA?
  33. Can I take delivery of the silver bullion in my IRA?
  34. Which IRA providers can I use to invest in silver?
More about us
  1. Where is The Real Asset Company registered?
  2. Where are the company offices?
  3. Who are the management team?
  4. Why was The Real Asset Company created?
  5. Why are commodity markets structured unfavourably for investors?
  6. Why is The Real Asset Company different?
  7. How can the gold and silver prices be so good?
  8. What happens if The Real Asset Company ceases trading?
Regulation and good practice
  1. What is the regulatory status of The Real Asset Company?
  2. Is the Real Asset Company a Collective Investment Scheme?
  3. Does The Real Asset Company report my trading activity?
  4. Why do you ask customers to upload proof of identity? (e.g. - to the IRS, Inland Revenue or other authority)
  5. How do I know that you are keeping my information safe and secure?
  6. I have a grievance, where and how do I complain?

Frequently asked questions

Find answers and help

01

Why invest in precious metals?

Why invest in precious metals, such as gold and silver?

Investors have historically turned to tangible investments such as gold bullion bars to protect their wealth and secure their purchasing power over long periods of time. With leverage and systemic risk at record levels, assets like gold and silver bullion outside of the banking system are attracting greater levels of investment interest.

For more information about the precious metals markets and why people invest in gold, try our Comment & Analysis section. Or, if you want to learn how to buy gold and silver online, try our ‘How to’ guides for gold and silver investors.

Can investing in precious metals be a good way of saving?

Our customers often invest in gold, silver and the other precious metals as a form of saving and wealth preservation. They might view their investments on our platform as an alternative to cash in a bank. They can log in regularly to monitor their holdings, and add funds whenever they want to increase their bullion holdings. Each precious metal has different characteristics. Some investors believe that gold investment is a good way of saving, whilst some investors buy silver bullion as a more aggressive hedge on inflation and perhaps a more speculative investment.

Learn more about which precious metal might be best suited to your needs in our Comment & Analysis section. When you’re ready to get started try our ‘How to’ guides for gold and silver investors.

Are precious metals better than financial assets?

Precious metals, such as gold and silver bullion, can sometimes be preferable to financial assets due to their lack of counterparties. Securities, derivatives, and ETF products can be complex and opaque products with associated counterparties which brings a degree of risk. This is why Swiss bankers have traditionally advised their clients to hold a minimum of 10% in tangible assets, such as allocated gold bullion.  By investing in tangible investments on our platform you hold legal title of your assets without counterparty risk.

For more information about the precious metals markets and why people invest in gold, try our Research & Analysis section. Or, if you want to learn how to buy gold and silver online, try our ‘How to’ guides for gold and silver investors.

Why use The Real Asset Company’s platform?

Our platform is a secure and easy way to make your precious metal investments. If you are looking to gold investment as a secure way of saving, or looking to buy silver bullion as a more speculative endeavour, our platform will suit your needs.

When you use The Real Asset Company to invest in gold you benefit for a number of reasons.

  • You buy allocated gold bullion that has never left the professional gold market’s chain of integrity
  • You hold full legal title to this physical gold bullion which you hold in your name. This gold can never appear on our balance sheet
  • There is no minimum or maximum for making your gold investments
  • You benefit from the most efficient gold prices and costs when you buy gold with us. Our spread, or buy and sell prices are the closest you will find online
  • You store your gold bullion in the most secure vaults used by the professional gold markets at incredibly efficient costs
  • You hold your gold investment outside of the risk of the banking system. Your physical gold bullion is a tangible asset free from counterparty risk
  • Our platform is incredibly easy to use. We think you’ll find it the easiest way to buy gold online
  • You can buy gold, and sell, 24/7 whenever you want. You can also trade with other customers who want to buy your gold or sell their gold to you
  • You can register for an account and invest in gold in minutes. When you want to sell your gold investment you can withdraw your funds from the platform back to your bank account within 24 hours
  • You get a free ounce of silver bullion to help you start using our platform. Make an investment in 30 days to keep your silver!

We are firm believers in gold as part of a well-diversified portfolio, and have designed our service as something we would choose. Naturally we invest in gold using our platform. For more information about the precious metals, try our Research & Analysis section.

We are a phone call or an email away if you want to contact us. Register for free, claim your free ounce of silver, and see why our platform is the best way to buy precious metals online.

Why not invest in gold using securities or derivatives?

Securities and derivatives products can be complex, opaque and involve leverage. We believe that individuals are often best served simply owning tangible investments, such as gold or silver bullion, that they fully understand and have full legal title to. For example – holding gold and silver bullion allows you to ride out short term corrections in the gold price with much less risk of losing your investment position. Using securities to invest in gold also exposes you to counterparty risk, which you avoid when you gold gold bullion bars on our platform.

For more information about ways to invest in gold read our guide to gold investment.

Why use The Real Asset Company and not buy gold exchange traded funds (ETFs)?

In recent years exchange traded funds have become popular for investing in a range of asset classes. ETFs for gold investment have also been launched. These financial products are meant to track the gold price. We have concerns about gold ETFs that individuals looking to invest in gold should consider.

Buying a gold ETF does not mean that you own gold. The ETF structure has never been fully stress tested and your gold investment can be facilitated by up to four financial counterparties. This does not seem sensible when most investors looking to buy gold desire to isolate themselves and hold a tangible asset outside of the banking system.

For more information about ways to invest in gold read our guide to gold investment.

Why use The Real Asset Company and not spread bet on the gold price?

A spread bet on the gold price can be very efficient, and help you achieve enormous leverage. However, a leveraged bet on the gold price with a financial counterparty is very different and perhaps far more speculative than owning physical gold bullion. When the gold price is volatile such a degree of leverage can quickly work against you.

A spread-bet may not be a sensible way to invest in gold, because all you own is an electronic bet on the gold price and no tangible asset. Individuals typically look to buy gold bars to diversify away from the counterparty risk of the financial system. For more information about ways to invest in gold read our guide to gold investment.

Why not invest in gold mining shares instead of using The Real Asset Company?

Owning gold mining shares is sometimes suggested as a way to invest in gold. It is cited as a way to achieve leveraged exposure to the gold price. However owning shares of a gold mining company is very different to owning allocated physical gold bullion. When you own a gold miner you are exposed to a range of new risks.

  • Exploration risk: the risk that the gold miner is very poor at finding gold reserves
  • Extraction risk: the risk that the gold miner may have lower quality gold mineral reserves than thought, and that it may be more difficult than planned to get these gold ounces out of the ground
  • Jurisdictional risk: the risk that the authorities in the countries the gold mines are located in will prevent your company getting its gold bullion to market
  • Management risk: the risk that the management of the gold mining firm are fraudulent or poor at growing the company and the share price
  • Energy and input costs: the main costs of gold mining are the costs of energy and mining equipment. When the prices of oil and steel go up this can seriously affect the profit margins of gold miners
  • Exchange rate risk: exchange rate movements can greatly affect mine profitability by creating currency translation adjustments. This could wipe out the profits you hoped to realise
  • Lack of dividend: gold miners have typically been very poor at issuing dividends to supplement the performance of their share price. This has helped to limit the popularity of gold mining shares as institutional investors looking for a yield on their gold investment have stayed away

It is very difficult to pick winning gold mining shares and gold investment experts like Doug Casey have deemed 90% of gold stocks worthless. Legendary investor, Jim Rogers, also cites research from Yale University that suggests that investors are usually best served by owning the commodity instead of the mining company that produces it.

If you are looking to invest in gold for security and diversification, owning gold mining shares may be too speculative. You may be better served to buy gold bullion bars without the company risks that gold mining stocks bring. For more information about ways to invest in gold read our guide to gold investment.

Why is The Real Asset Company preferable to buying gold coins or bars?

Whilst some investors buy gold coins and small bars that they keep in their personal possession, investing using our platform is more secure and efficient. It might be wise to keep a few gold and silver coins at home for emergencies, but investing in bullion on a secure platform may be a better option for more substantial gold investment. Your investing is made more efficient as our buy and sell prices are closer to the professional market spot gold price than coin and bar dealers. This means that you get more gold for your money when you buy, and more money for your gold when you sell.

For more information about ways to invest in gold read our guide to gold investment.

02

News, offers and updates

Is the silver promotion for new customers only?

Yes. If you register an account with The Real Asset Company today, we will give you a free ounce of silver bullion. You can keep this silver if you fund your account and make an investment within 30 days.

How do I claim my free ounce of silver?

All you need to do is register for a free account with The Real Asset Company. As a welcome gift we will give you an ounce of silver to get you started. You can keep this silver if you fund your account and make an investment within 30 days.

How do I use my promotional silver to get started?

Once you have created an account with The Real Asset Company, enter your Portfolio page to view your silver balance. You can now enter our silver market and try out our platform by selling this silver. You can always buy it back later. Learn more about how to buy or sell using our platform.

How can I keep my promotional silver ounce?

You can keep this silver if you fund your account and make an investment within 30 days. Learn how to make a deposit and buy gold today.

Do I have to pay storage fees on my promotional silver?

No. Your free silver ounce is a gift to introduce you to The Real Asset Company. We hope this is just the start of your silver investments.

03

Getting Started

I only want to buy gold, or invest in silver, if I can take delivery of it. Can I do this?

You can use The Real Asset Company as an efficient way to take delivery of your physical gold investments. Whether you want to buy gold bullion or silver bars, use our marketplace to efficiently source your gold investment.

The spreads in our markets are super efficient, allowing you to buy more bullion for your money. You can typically buy gold online in our marketplace for at a 0.25% spread. Check our live gold investment markets for the price you can buy gold at.

Beyond this we charge a simple transaction fee to buy gold. We think this makes us the most efficient way to invest in gold online.

When you have made your gold or silver investment, The Real Asset Company can deliver your bullion into your own vault or custody.

We charge an incredibly efficient admin fee which we transparently add onto the carrier’s costs. We do not charge a percentage fee of the value of your bullion.

You just need to own 1kg of gold, or 1000 ounces (approx. 30kgs) of silver to take delivery of your bullion.

For more information about delivery of your bullion email us or speak to our Support Team on +44 (0) 207 283 1953. You can also instant message us on Live Chat during UK working hours.

Can international investors buy gold bars with The Real Asset Company?

Yes. Investors from any country can buy gold online on our platform. This applies to silver investment and the other metals too.

International investors just need to be able to fund their account using US dollars, British pounds or euros. Outside of these three currencies our bank will accept most other currencies when sent to one of our dollar, sterling or euro accounts, and will convert your foreign currencies into one of the currencies we support.

If you would like to see us support other currencies (eg – Canadian dollar or Swiss franc), please contact us. Where there is sufficient demand we can offer new currencies.

Our service was designed to allow individuals from around the world to invest in gold, of buy silver bars, securely and efficiently 24/7.

For more information about using our service as an international investor email us or speak to our Support Team on +44 (0) 207 283 1953. You can also instant message us on Live Chat during UK working hours.

What currencies can I use to buy gold bullion?

Investors from any country can buy gold online on our platform. This applies to silver investment and the other metals too.

International investors just need to be able to fund their account using US dollars, British pounds or euros. Outside of these three currencies our bank will accept most other currencies when sent to one of our dollar, sterling or euro accounts, and will convert your foriegn currencies into one of the currencies we support.

If you would like to see us support other currencies (e.g. – Canadian dollar or Swiss franc), please contact us. Where there is sufficient demand we can offer new currencies.

Our service was designed to allow individuals from around the world to invest in gold, of buy silver bars, securely and efficiently 24/7.

For more information about using our service as an international investor email us or speak to our Support Team on +44 (0) 207 283 1953. You can also instant message us on Live Chat during UK working hours.

How do I create a gold investment account?

Simply click here and complete the short application form. The process should take one minute. Contact us if you have any questions about using our service to invest in gold, or buy silver bullion.

Can I create an account on behalf of someone else?

You can create a trustee account for such an individual. All you need to do is complete our registration form as if you were the child or godchild in question, uploading their identity and proof of address documents where required, but ensuring that the email address linked to the account is your own and controlled by you.

Then you simply need to keep the username/email and password details safe in your custody whilst you manage the investments on behalf of the trustee, godchild and the like.

Funding such an account carries a few minor extra burdens as you will be funding it in a way not normally compatible with the linked bank account system we use to combat money laundering. In such circumstances we ask that you have a fully operational account yourself that has passed our checks so that we know who you are, and that you provide us with proof of your relationship to the trustee.

This could be a quick email telling us that the trustee account belongs to your son, Godchild, and so on, with some confirming proof. The Real Asset Company will then exercise its discretion when judging whether this proof establishes a satisfactory trustee relationship.

Contact us for any further questions about using a trustee account to invest in gold, or buy silver, on behalf of someone else.

Can I create a company account to invest in gold?

Yes, you can invest in gold using a company account on our platform.

To register a company account for your gold investment we require a little more information than you would normally provide in the ‘My Account’ section when logged in. We need clients operating a company account to email scanned copies of:

  • Controller’s ID document
  • Controller’s proof of address document
  • Company’s certificate of incorporation
  • Company’s proof of address (bank account if possible)
  • Company’s bank statement (if not provided above)

These documents would then be verified by senior officers of the company, who then might give you a quick courtesy call. We ask you to understand our regulatory obligations here.

For more information about using a company account to buy gold bars email us or speak to our Support Team on +44 (0) 207 283 1953. You can also instant message us on Live Chat during UK working hours.

How do I deposit to fund my account?

After you log in, and visit the Deposit Funds page, then select the currency of the account you wish to deposit from. Then click the Request transfer details button, and you will be provided with the details of our dedicated client account. You can then arrange a transfer of the amount you choose to this account. Please remember to reference your deposit correctly, to ensure that when your funds clear in our bank account, your account can automatically be credited.

For more information read our 5 steps to buying gold bullion, or for further questions contact us.

Why are deposited funds sometimes returned?

If we receive funds referenced correctly to a The Real Asset Company account, but where the bank details of the depositing account do not relate to the account holder’s details, we reserve the right to return these funds. We do this to prevent money laundering via our service and charge an administrative fee for such fund returns which are debited from the funds. This fee is displayed in our fees section.

However through our communications with the account holder, in extreme circumstances, we allow account holders to prove legitimate source of funds. To do this a client will have to provide significant new documentation establishing legitimacy of fund source, which can be accepted or rejected as proper proof by a senior officer of The Real Asset Company. This process also carries an administrative fee which is also displayed in our fees section.

We regret to charge these fees but have to cover our costs in carrying out this process. Very few clients encounter this issue.

What precious metals can I buy?

In our markets you can buy gold, silver, platinum and palladium from the professional bullion markets. If you want to buy other precious metals please do contact us. Where there is sufficient demand we may offer new markets.

For more information about the investment process using our platform use our ‘How to guides’, or to learn more about tangible asset investments, such as gold and silver bullion, try our Comment & Analysis section.

At what price can I buy gold, or silver, with The Real Asset Company?

The Real Asset Company provides an open and efficient marketplace for investors to buy gold bullion or silver bars. The spreads in our markets are super efficient, allowing you to buy more bullion for your money. You can typically buy gold online in our marketplace for 0.25% above the spot gold price. Check our live markets for the price you can buy gold at.

In our marketplace investors are able to set their own prices to buy and sell, which then go into the market and contribute to the price discovery process. Investors can trade directly with each other and this participation makes our marketplace open and transparent for buying and selling. The result of this is a narrower spread and better prices for everyone. The fact that everyone can take part in our market means that you are not restricted to trading at the gold prices, or silver prices, that we think are best.

Beyond this we charge a simple transaction fee to buy gold bars. We think this makes us the most efficient way to invest in gold online.

What are the minimum and maximum quantities I can trade?

The minimum quantity our customers are able to trade is currently one gram of metal. We currently do not enforce a maximum trade limit, but we advise a maximum order size of $160,000 or £100,000. We ask you to contact us if you wish to buy over £100,000 of any asset. We may be able to get you even better gold and silver prices.

To learn how to invest in gold, or buy silver online, try our ‘How to guides’. If you have any further questions about investing in precious metals feel free to contact us.

What is allocated storage and what are the benefits?

We believe allocated storage of precious metals is the safest and most transparent storage method to offer, because it means that you are the direct owner of the asset, not The Real Asset Company or any other third-party.

When a commodity asset is allocated, you become the defined and recorded owner of the commodity. The manager of the asset or the vault operators we use do not have any direct claim on the metal. You enjoy full legal title.

Allocated storage holds it greatest benefit to our customers by the fact that it protects their holding. Accounting terms mean that an allocated asset possesses a different status to an unallocated asset on our company balance sheet. Your asset holding does not show up on the balance sheet of The Real Asset Company or the vault operator we use. It is an off balance sheet item, which is always the property of its customers.

The client monies held with Barclays Bank are held in designated client money accounts and thus not on our company balance sheet. Therefore they also cannot be treated as The Real Asset Company assets. By implementing the allocated storage method on behalf of our customers, we ensure that your holdings are protected.

For more information about the importance of allocation to gold and silver investment read our guide to gold investment.

Where are the precious metals stored?

All precious metal investments made using The Real Asset Company are stored in professional market vaults using specialist vaulting companies. These are vaults recognised by the international exchanges of the wholesale markets and the London Bullion Market Association (LBMA). These vault providers operate outside of the banking system, and their only business is the storage and transport of precious commodities. Our preferred vaulting partners are Via Mat International, who also work with the Hong Kong Mercantile Exchange.

When you buy gold online with us, the second you click ‘buy’, gold bullion already in professional storage is allocated into your name. You can then use the Internal Audit section to verify your gold investment, and see the statement from the vaulting firm. We always ensure that the client gold holdings on our platform are fully backed by gold bullion bars in the vaults. Our platform reconciles itself every few seconds, so the Internal audit section is a live ledger of precious metals held by clients on our platform.

For more information about the importance of storing gold and silver bullion in professional market vaults read our guide to gold investment. If you have any further questions about the security of the precious metals available on our platform, please contact us.

When are storage fees incurred on my gold investment?

Storage fees are collected on the 1st of each month for the proceeding month’s storage fees. For example – storage fees on your gold investment would be collected on the 1st of September for the month of August just passed. The storage fee will then appear on your statement.

Whether you invest in gold, buy silver bars or prefer the other precious metals, this is how our storage fees are collected.

Our storage fees are extremely efficient, and cheaper than ETFs or the management fees of gold funds. You can view details of our storage fees here.

How do the storage fees work if I own different metals?

We operate a ‘Starter Account’ for those new to gold investment. A starter account is an account with less than £500 of holdings, across any number of metals, where a storage fee of £3, $4, 0r €3.5 a month is charged.

If you own a number of metals on our platform, and your holdings are more than £500, storage fees are collected for each metal you hold. For example – if you had a gold investment holding of £10,000 and a silver bullion holding of £5,000, you would experience a storage fee on your gold bullion investment and silver bar holding.

For more details of our charges and fees click here, or contact our Support Team by email to ask any questions.

How live are your prices and where are they taken from?

We take live prices from the professional gold and silver markets as they update in real time. From this live price we make a spread to show a buy and sell price in our markets. Our prices are therefore as live as the professional markets where they are taken from. This means that you get the most up to date gold price when you buy gold bullion online with us.

For more more information about the investment process using our platform use our ‘How to guides’. To learn more about why we believe we are expertly qualified to deliver a highly professional and secure precious metals investment platform read our ‘About Us’ section. If you have any further questions about the security of the precious metals available on our platform, please contact us.

Can I make markets and run auto-trading software on The Real Asset Company’s platform?

Yes. We welcome approved outsiders to contribute to the liquidity on our platform. Interested parties should click here to email Ralph Hazell.

04

Making your investments

Why does The Real Asset Company provide a marketplace where clients can trade with each other?

We provide a marketplace for investors to very efficiently buy, hold and later sell precious metals. In the Pro-trader part of our marketplace investors are able to set their own prices to buy and sell, which then go into the market and contribute to the price discovery process. Investors can trade directly with each other and this participation makes our marketplace open and transparent for buying and selling. The result of this is a narrower spread and better prices for everyone. The fact that everyone can take part in our market means that you are not restricted to trading at the gold prices, or silver prices, that we think are best.

For more information about the investment process using our platform use our ‘How to guides’. To learn more about why we believe we are expertly qualified to deliver a highly professional and secure precious metals investment platform read our ‘About Us’ section. If you have any further questions about the security of the precious metals available on our platform, please contact us.

Will there always be buyers and sellers for me to trade with?

The Real Asset Company endeavours to ensure that the markets we provide always have sufficient liquidity to satisfy our customers’ needs. When another user does not want to make the exact opposite trade from you, our market making partners will step in and trade with you as long as your order is competitively priced. Using their market making software these partners dynamically place very competitive bids and offers into the market to provide this liquidity. Whilst this may sound rather complicated, what it really means is that you will have someone to trade with, whether you are buying or selling.

For more information about the investment process using our platform use our ‘How to guides’. To learn more about why we believe we are expertly qualified to deliver a highly professional and secure precious metals investment platform read our ‘About Us’ section. If you have any further questions about the security of the precious metals available on our platform, please contact us.

How competitive is The Real Asset Company for gold investment?

We pride ourselves on being the most efficient way to buy gold and silver bullion online. Because our fee structure is so low, and our storage fees are so competitive, we believe we are the most cost effective way for you to buy, own, and sell precious metals. View our fees here. To also view the spreads between the buy and sell prices just take a look at the prices in our markets. You can compare us against live market prices, and also check live gold and silver price charts.

For more information about the investment process using our platform use our ‘How to guides’. To learn more about why we believe we are expertly qualified to deliver a highly professional and secure precious metals investment platform read our ‘About Us’ section. If you have any further questions about the security of the precious metals available on our platform, please contact us.

Am I buying legitimate precious metals with complete integrity?

The Real Asset Company ensures the integrity, purity and quality of the metals traded on its platform. The metals available on our platform are sourced from refiners and suppliers accredited by the professional bullion markets in London, New York, Zurich and Hong Kong, that form part of the industry’s chain of integrity. The gold and silver bullion on our platform is bullion recognised and accepted by the professional markets.

To explain this further let’s use gold bullion as an example: The good delivery bars of gold The Real Asset Company sources from its suppliers are guaranteed at a purity of at least 99.5% pure gold or better. These good delivery bars are then held on The Real Asset Company’s behalf by accredited professional vault operators. When you own metals using The Real Asset Company, the metal does not leave the chain of integrity, so when you then decided to sell it to another customer on our platform, they can also be guaranteed the same quality of asset. We have modelled our business to ensure that users benefit from the fact that the metal never leaves this chain of integrity. This ensures you a legitimate gold investment and also a far better resale value when you come to sell your gold.

For more information about the investment process using our platform use our ‘How to guides’. To learn more about why we believe we are expertly qualified to deliver a highly professional and secure precious metals investment platform read our ‘About Us’ section. If you have any further questions about the security of the precious metals available on our platform, please contact us.

How do I know my bullion holdings really exists?

The Real Asset Company ensures that precious metals owned on its platform are fully backed by bullion in secure independent vaults. Platform holdings and vault holding must maintain a 1:1 ratio. On our website The Real Asset Company publishes confirmation of all client holdings in the Internal Audit section. Simply log in to your account to visit this section.

The Internal Audit allows you to verify that your holdings exist as part of a greater proven amount held on our platform. You can check that the balance of an asset displayed in your Portfolio page is listed against your holding code in the relevant audit page. In this audit you can then check that the totals listed against client holding codes add up to the grand total held by all clients. You can then verify that The Real Asset Company does indeed hold these amounts with each storage provider by again clicking the Proof of Custody button in the relevant audit page.

By clicking Proof of Custody you can see confirmation from the vault provider showing the amounts held with them on behalf of The Real Asset Company’s clients. This confirmation typically takes the form of a statement from a vault operator confirming how much The Real Asset Company holds on behalf of our clients. This acts as an independent inventory audit if you like, which we hope offers peace of mind that you have bought precious metals that really exist and that are professionally stored or vaulted on your behalf.

For more information about the investment process using our platform use our ‘How to guides’. To learn more about why we believe we are expertly qualified to deliver a highly professional and secure precious metals investment platform read our ‘About Us’ section. If you have any further questions about the security of the precious metals available on our platform, please contact us.

Where are my gold holdings stored and how can I check?

All precious metal investments made using The Real Asset Company are stored in professional market vaults using specialist vaulting companies. These are vaults recognised by the international exchanges of the wholesale markets and the London Bullion Market Association (LBMA). These vault providers operate outside of the banking system, and their only business is the storage and transport of precious commodities. Our preferred vaulting partners are Via Mat International, who also work with the Hong Kong Mercantile Exchange.

When you buy gold online with us, the second you click ‘buy’, gold bullion already in professional storage is allocated into your name. You can then use the Internal Audit section to verify your gold investment, and see the statement from the vaulting firm. We always ensure that the client gold holdings on our platform are fully backed by gold bullion bars in the vaults. Our platform reconciles itself every few seconds, so the Internal audit section is a live ledger of precious metals held by clients on our platform.

For more information about the investment process using our platform use our ‘How to guides’. To learn more about why we believe we are expertly qualified to deliver a highly professional and secure precious metals investment platform read our ‘About Us’ section. If you have any further questions about the security of the precious metals available on our platform, please contact us.

Is my gold bullion insured?

All precious metal investments made using The Real Asset Company are stored in professional market vaults using specialist vaulting companies. These are vaults recognised by the international exchanges of the wholesale markets and the London Bullion Market Association (LBMA). Our preferred vaulting partners are Malca Amit and Via Mat International, who also work with the Hong Kong Mercantile Exchange and New York Stock Exchange. These professional vault operators conduct regular audits and insure the contents for us.

These storage providers are the best at what they do, and their exemplary security records and economies of scale mean that they are also able to insure themselves, and therefore you, at an extremely competitive cost. You benefit from a far smaller insurance cost per unit, than those incurred with private custody and other forms of storage. The cost of insurance cover for your gold investment is included in our very efficient storage fees. The Real Asset Company is then responsible for ensuring that the insurance cover possessed by the vault operator is at least equivalent to the value of all the commodities held on behalf of The Real Asset Company Clients.

For more information about the investment process using our platform use our ‘How to guides’. To learn more about why we believe we are expertly qualified to deliver a highly professional and secure precious metals investment platform read our ‘About Us’ section. If you have any further questions about the security of the precious metals available on our platform, please contact us.

What bars sizes do you offer for silver investment?

When you invest in silver in our marketplace you are buying parts of 1000 ounce (approx. 30kgs) silver bars. These are the silver bar sizes we are able to source from the professional markets.

When you have made your silver investment, The Real Asset Company can deliver your bullion into your own vault or custody.

We charge an incredibly efficient admin fee, which we transparently add onto the carrier’s costs. We do not charge a percentage fee of the value of your bullion.

You just need to own 1000 ounces (approx. 30kgs) of silver to take delivery of your bullion.

For more information about delivery of your bullion email us or speak to our Support Team on +44 (0) 207 283 1953. You can also instant message us on Live Chat during UK working hours.

Can I request delivery of my gold and silver?

You can use The Real Asset Company as an efficient way to take delivery of your physical bullion. Whether you want to buy gold bullion or silver bars, use our marketplace to efficiently source your gold investment.

The spreads in our markets are super efficient, allowing you to buy more bullion for your money. You can typically buy gold online in our marketplace for 0.25% above the spot gold price. Check our live markets for the price you can buy gold bars at. View live markets

Beyond this we charge a simple transaction fee of 0.75% for gold and silver, and 1.75% for palladium and platinum. We think this makes us the most efficient way to invest in gold online.

When you have made your gold or silver investment, The Real Asset Company can deliver your bullion into your own vault or custody.

We charge an incredibly efficient admin fee of £25, $40 or €35 for each bullion bar we deliver to you. We transparently add this admin fee onto the carrier’s costs. We do not charge a percentage fee of the value of your bullion.

You just need to own 1kg of gold, or 1000 ounces (approx. 30kgs) of silver to take delivery of your bullion.

For more information about delivery of your bullion email us or speak to our Support Team on +44 (0) 207 283 1953. You can also instant message us on LiveChat during UK working hours (see widget in bottom right).

Do the bullion bars you deliver come with stamps or certificates?

The gold investment bullion and silver bars on our platform come from a range of recognised refiners that supply bullion to the professional markets around the world. A bullion bar delivered to you would have the refiner’s details and the bar’s purity stamped onto it, and would come from within the professional market’s chain of integrity. We do not provide certificates for the bars.

For more information about delivery of your bullion email us or speak to our Support Team on +44 (0) 207 283 1953. You can also instant message us on LiveChat during UK working hours (see widget in bottom right).

How do I withdraw funds from my account?

To complete the registration process we require you to upload a copy of your passport and recent bank statement. We apologise for the inconvenience, but ask you to understand that UK regulatory obligations mean we have to carry out certain standard checks. If you have not already, log in and complete the My Account section if you want to withdraw funds.

As soon as you have completed the My Account section and we have verified your documents, you will need to register a linked bank account. Log in and enter the Withdraw Funds section to do this. When our Support Team has verified your bank account details, you can withdraw funds. There are withdrawal fees to send money off the platform to your linked bank account; withdrawal fees are displayed in our Extraordinary Costs section.

For more more information about the investment process using our platform use our ‘How to guides’. To learn more about why we believe we are expertly qualified to deliver a highly professional and secure precious metals investment platform read our ‘About Us’ section. If you have any further questions about depositing or withdrawing funds speak with our Support Team who can be contacted by email or on +44 (0) 207 283 1953.

Why do you ask me to register a bank account?

We ask you to register a bank account with us to ensure funds are legitimately withdrawn back to you only, and to prevent money laundering on the platform. We are here to provide efficient and secure investment in gold, silver and other precious metals, and have structured our business to prevent money laundering.

All bank details you enter are transmitted securely using an SSL certificate; the industry standard. The details are stored securely in our separated database and encrypted using a secure, private key. Your personal information is secure and private when you use our platform. Your bank details are verified by our Support Team.

For more more information about using our platform try our ‘How to guides’. If you have any further questions about registering a bank account or security generally speak with our Support Team who can be contacted by email or on +44 (0) 207 283 1953.

How long does it take for my registered bank details to be verified?

After you have registered your bank account details with us we seek to verify them within a few hours, but this can take up to three working days. Your bank details are verified by our Support Team.

For more more information about using our platform try our ‘How to guides’. If you have any further questions about registering a bank account or security generally speak with our Support Team who can be contacted by email or on +44 (0) 207 283 1953.

How will I know when my registered bank details have been successfully verified?

Once we have verified your registered bank account details you will receive an email from our Support Team.

For more more information about using our platform try our ‘How to guides’. If you have any further questions about registering a bank account or security generally speak with our Support Team who can be contacted by email or on +44 (0) 207 283 1953.

What if I need to change my registered bank details?

We understand that in rare cases our clients will very occasionally need to change their registered bank account details. This new account must be in your name and linked to the same address. To change registered bank account details log in and enter the Withdraw section and then delete your previous bank details. Then just add new bank account details before moving to the Edit Profile section to upload a bank statement from your new account. You need to upload this new bank statement to replace your old out of date previous upload. Your new bank details can then be verified by our Support Team. There can be an administrative fee for this process and to cover our costs, as shown here.

For more more information about using our platform try our ‘How to guides’. If you have any further questions about changing a registered bank account or security generally speak with our Support Team who can be contacted by email or on +44 (0) 207 283 1953.

What happens if I die whilst holding gold investments with The Real Asset Company?

Depending on jurisdictional concerns and differing circumstances, we operate different procedures in the event of a client’s death. The main thing to be aware of is that The Real Asset Company will cooperate fully with the instructions of your legally appointed executors. As long as you keep your affairs up to date, and your executors aware of your account with us, there should be no problem. We just need to be sure that the executor is really acting legitimately and on your posthumous behalf, before complying with any instructions.

If you have any further questions about your gold investments in the unfortunate event of your death we can be contacted by email or speak with one of the Support Team on +44 (0) 207 283 1953.

Is the gold I own classified as investment gold?

Although we are not professional tax advisers and our comments do not constitute advice to customers, there are some widely known industry facts that you can, and should, confirm for yourself elsewhere. We are not in existence to assist tax avoidance, but to allow investment in gold, silver and precious metals.

Gold does maintain a special position within certain tax jurisdictions. People who buy gold bullion bars for ‘investment purposes’ within the European Union do not incur VAT. Good delivery gold bullion is considered an investment metal in either the UK/EU or Switzerland. The gold bought and sold using The Real Asset Company has good delivery status.

For more more information about the investment process using our platform use our ‘How to guides’. If you have any further questions about the precious metals available on our platform, speak with our Support Team who can be contacted by email or on +44 (0) 207 283 1953.

Do I have to pay VAT when I buy silver and other non-gold metals?

Although we are not professional tax advisers and our comments do not constitute advice to customers, there are some widely known industry facts that you can, and should, confirm for yourself elsewhere. We are not in existence to assist tax avoidance, but to allow investment in gold, silver and precious metals.

White metals such as silver, platinum and palladium are generally subject to VAT when you buy them. However when you buy silver bullion, or these other metals, using The Real Asset Company you are buying silver bars stored in bonded storage facilities. This gives the metal a status of “bonded bars” which is important. It means that from the point of view of the tax authorities, the silver bullion bars have not yet been imported into the UK/EU or Switzerland, or entered circulation, and are therefore should not subject to VAT.

VAT does apply when a customer asks to take delivery of their silver investment from bonded storage into their personal custody in the UK or EU. This is because the silver bullion is then deemed to have then been imported. A silver bullion bar in Switzerland also becomes VAT-able when the customer takes personal custody. In the event of delivery into personal custody, the customer is obliged to pay this VAT prior to receiving his bullion, as well as the insurance/shipping/handling costs passed on by our vault operators and armoured carriers.

For more more information about the investment process using our platform use our ‘How to guides’. If you have any further questions about the precious metals available on our platform, speak with our Support Team who can be contacted by email or on +44 (0) 207 283 1953.

Can I invest in gold using my SIPP/SSAS?

Yes, a gold investment can form part of your pension. UK investors are able to buy gold bullion bars to put in their SIPP/SSAS. The gold simply needs to be ‘investment’ gold that has ‘good delivery‘ status and a minimum purity of 99.5%.

What types of gold can I put in my SIPP/SSAS?

You can put ‘investment’ gold that has ‘good delivery‘ status and a minimum purity of 99.5% into your SIPP/SSAS.

When you buy gold online with The Real Asset Company you buy gold with good delivery status that is a minimum of 99.5% pure. The gold on our platform is sourced from the international bullion markets, from inside the ‘chain of integrity‘, and stored in independent vaults recognised by the professional markets.

When you invest in gold through a SIPP/SSAS you can achieve up to 40% tax relief, and your gold investment should not be subject to capital gains tax, subject to certain HMRC rules and guidelines.

What types of gold cannot go in a SIPP/SSAS?

Physical gold that is not ‘investment’ gold, is not eligible for SIPPs/SSASs. This includes gold coins, such as Sovereigns and Krugerrands, gold wafers, and gold ingots that do not have ‘good delivery’ status.

Can I take delivery of the gold bullion in my SIPP/SSAS?

No, only gold investments stored in approved vaults recognised by the professional bullion markets and London Bullion Market Association (LBMA) can be held in SIPPs/SSASs.

To retain its status as ‘investment’ gold, the bullion held in your SIPP/SSAS must remain within the market’s ‘chain of integrity‘. Our vault providers, such as Via Mat, operate vaults recognised by the professional bullion markets.

Can I buy silver bullion for my SIPP/SSAS?

No, only ‘investment’ gold can be held in a SIPP/SSAS. Silver, platinum and palladium bars cannot be held in a SIPP/SSAS.

Which SIPP/SSAS providers can I use to invest in gold?

Contact us for a list of SIPP/SSAS providers who you might find most suitable for your needs. This list is subject to change, and we are introducing you to potential providers not endorsing or recommending their services. We disclaim responsibility for their service to you and please conduct reasonable due diligence for all of your investment needs.

For more information about gold investment and pensions email us or speak to our Support Team on +44 (0) 207 283 1953. You can also instant message us on LiveChat during UK working hours (see widget in bottom right).

Can I invest in gold using my IRA?

Yes, a gold investment can form part of your IRA. US investors are able to buy gold bullion to put in their IRA.

What types of gold can I put in my IRA?

You can put investment gold bullion into your IRA. All the gold on our platform is investment gold bullion.

When you buy gold online with The Real Asset Company you buy gold bars with ‘good delivery‘ status that is a minimum of 99.5% pure. The gold on our platform is sourced from the international bullion markets, from inside the ‘chain of integrity‘, and stored in independent vaults recognised by the professional markets.

You can also buy gold coins to put in your IRA. Proof American Eagles are currently the only gold investment coins allowed by the United States government for IRAs.

What types of gold cannot go in an IRA?

Physical gold that is not investment gold bullion, is not eligible for IRAs. Gold investment coins that are not approved by the IRS cannot go into your IRA account. This includes the following popular gold coins:

Non-proof American Gold Eagles

American Gold Buffalos

Canadian Gold Maple Leafs

British Sovereigns

Gold Krugerrands.

Can I take delivery of the gold bullion in my IRA?

Your gold bullion investment is kept in an independent vault recognised by the professional bullion markets until you reach retirement. You can then have your gold investment shipped to you directly. Otherwise, before you retire, you can sell gold for cash at anytime as part of the management of your portfolio.

Which IRA providers can I use to invest in gold?

Whether you have a Traditional, Roth, SEP, or SIMPLE IRA account, you can invest in investment gold bullion using our platform. All IRAs can invest in investment gold bullion, but not all IRA providers are willing to provide this service to their clients.

Contact us for a list of IRA providers who you might find most suitable for your needs. This list is subject to change, and we are introducing you to potential providers not endorsing or recommending their services. We disclaim responsibility for their service to you and please conduct reasonable due diligence for all of your investment needs.

For more information about gold investment and IRAs email us or speak to our Support Team on +44 (0) 207 283 1953. You can also instant message us on LiveChat during UK working hours (see button in bottom right).

Can I invest in silver using my IRA?

Yes, a silver investment can form part of your IRA. US investors are able to buy silver bullion to put in their IRA.

What types of silver can I put in my IRA?

You can put investment silver bullion into your IRA. All the silver on our platform is investment silver bullion.

When you buy silver online with The Real Asset Company you buy silver with ‘good delivery’ status that is a minimum of 99.5% pure. The silver on our platform is sourced from the international bullion markets, from inside the ‘chain of integrity‘, and stored in independent vaults recognised by the professional markets.

You can also buy silver coins to put in your IRA. The IRS permits certain types of silver coins to be held by an IRA. The following silver investment coins can be held in an IRA:

Proof Silver American Eagle

American Silver Eagle

Canadian Silver Maple Leafs

Austrian Silver Philharmonic Coins.

What types of silver cannot go in an IRA?

Physical silver that is not investment silver bullion, is not eligible for IRAs. Silver investment coins that are not approved by the IRS cannot go into your IRA account. This includes the following popular silver coins:

UK Silver Britannia

Chinese Silver Panda

Mexican Libertad

Australian Silver Kookaburra

Can I take delivery of the silver bullion in my IRA?

Your silver bullion investment is kept in an independent vault recognised by the professional bullion markets until you reach retirement. You can then have your silver investment shipped to you directly. Otherwise, before you retire, you can sell silver for cash at anytime as part of the management of your portfolio.

Which IRA providers can I use to invest in silver?

Whether you have a Traditional, Roth, SEP, or SIMPLE IRA account, you can buy investment silver bullion using our platform. All IRAs can invest in investment silver bullion, but not all IRA providers are willing to provide this service to their clients.

Contact us for a list of IRA providers who you might find most suitable for your needs. This list is subject to change, and we are introducing you to potential providers not endorsing or recommending their services. We disclaim responsibility for their service to you and please conduct reasonable due diligence for all of your investment needs.

For more information about silver investment and IRAs email us or speak to our Support Team on +44 (0) 207 283 1953. You can also instant message us on LiveChat during UK working hours (see button in bottom right).

05

More about us

Where is The Real Asset Company registered?

The Real Asset Company is a UK registered company, number 07385324, which can be verified at Companies House. Our registered address is 8-9 Talbot Court, London, EC3V 0BP London, United Kingdom.

Where are the company offices?

Our offices are right in the heart of London’s financial district at 8-9 Talbot Court, London, EC3V 0BP London, United Kingdom. We welcome clients and visitors by appointment. Please contact us to arrange a meeting.


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Who are the management team?

The Real Asset Company’s Chief Executive, Ralph Hazell, founded the company with Will Bancroft due to concerns about increased risk and irresponsibility in the financial system. Ralph, Will and the senior management retain control of the business, and are all advocates of protecting your wealth by owning gold and silver. We believe precious metals are an excellent way to save and preserve our purchasing power. The senior management own over 80% of the business and are committed to running the business in a way that satisfies the company’s primary objective; that of delivering a secure and efficient service for individuals to invest in precious metals, such as gold and silver.

For more information about why we believe we are expertly qualified to deliver a highly professional service read the ‘About Us’ section, or contact us by email. To learn more about using our platform try our ‘How to guides’.

Why was The Real Asset Company created?

We think that savers and investors are currently being poorly provided for by traditional investment products and the banking system. We believe that saving and investing in precious metals, such as gold and silver bullion, is a sophisticated way of diversifying away from the systemic risk and of the financial system, and also of preserving your purchasing power. We created The Real Asset Company to allow individuals to securely and easily invest in gold, silver, and the other precious metals. For more information about the benefits of gold investment, the precious metals markets, and how gold and silver bullion fit into personal finance and saving, read our Research & Analysis section.

We believe it is currently difficult and costly for private individuals to invest in precious metals. The Real Asset Company was created to solve this problem and aims to offer a better way for you to invest in allocated precious metals. The Real Asset Company’s mission is to provide individuals with the simplest, safest, and most cost-effective way to do this.

For more information about why we believe we are expertly qualified to deliver a highly professional service read the ‘About Us’ section, or contact us by email. To learn more about using our platform try our ‘How to guides’.

Why are commodity markets structured unfavourably for investors?

As with many financial markets, the most competitive fees and spreads in the commodity markets are mostly accessible to only the larger market players, including the big institutions such as Central Banks, other banks, institutional funds, and brokers, whilst the retail investors are largely excluded.

This is because market participants need to be buying huge quantities to enjoy the best gold price. In the gold market, by mainly dealing in large bars operators in the professional market get the best prices and lowest commissions and spreads. These large bars are often out of the reach of individuals, and buying part of a good delivery bar is not possible for the smaller investor. However, our platform brings wholesale market efficiency to the individual investor. The prices to buy and sell gold on our platform are incredibly efficient. Our gold market allows individuals to transparently place their own bids and offers, and even trade with each other. This allows you to buy and sell at a fair gold price, and take part in the price discovery process.

To learn more about The Real Asset Company and what our platform offers gold investors visit the ‘About Us’ section, or contact us by email. For more more information about using our platform try our ‘How to guides’.

Why is The Real Asset Company different?

The Real Asset Company is a customer driven marketplace allowing private individuals to securely and efficiently own precious metals. Our platform also reduces the hassle and cost of actually taking delivery of physical gold and silver bullion. Noting popular concerns about paper securities and the leverage and counter party risk of the financial system, we have modelled our business to ensure that you hold legal title to the precious metals you own on our platform at all times. You can think of our service as an online account for gold bullion, or whatever precious metal you choose. Log in 24/7 to manage your gold investments.

Our platform brings wholesale market efficiency to the individual investor. The prices to buy and sell gold on our platform are incredibly efficient. Our gold market allows individuals to transparently place their own bids and offers, and even trade with each other. This allows you to buy and sell at a fair gold price, and take part in the price discovery process.

Customers can then store their gold investments with The Real Asset Company securely and efficiently. All client precious metals are stored in professional market vaults using specialist vaulting companies. These are vaults recognised by the international exchanges of the wholesale markets and the London Bullion Market Association (LBMA). These vault providers operate outside of the banking system, and their only business is the storage and transport of precious commodities. Our preferred vaulting partners are Via Mat International, who also work with the Hong Kong Mercantile Exchange.

When you buy gold online with us, the second you click ‘buy’, gold bullion already in professional storage is allocated into your name. You can then use the Internal Audit section to verify your gold investment, and see the statement from the vaulting firm. We always ensure that the client gold holdings on our platform are fully backed by gold bullion bars in the vaults. Our platform reconciles itself every few seconds, so the Internal audit section is a live ledger of precious metals held by clients on our platform.

To learn more about The Real Asset Company and what our platform offers gold investors visit the ‘About Us’ section, or contact us by email. For more more information about using our platform try our ‘How to guides’.

How can the gold and silver prices be so good?

The Real Asset Company is here to move things more in favour of the private individual. We have access to the global bullion markets, and lean on this wholesale market infrastructure to provide our marketplace that allows the retail investor to buy smaller quantities of gold bullion at the efficient prices usually reserved for larger investors. To use gold as an example, by allowing you to buy part of a much larger bar of gold bullion from the professional markets, we enable you to buy at gold prices normally only available in the wholesale markets. We work on exactly the same principle for all of the other precious metals available on our platform; priding ourselves on giving individuals access to efficient prices.

To learn more about The Real Asset Company and what our platform offers gold investors visit the ‘About Us’ section, or contact us by email. For more more information about using our platform try our ‘How to guides’.

What happens if The Real Asset Company ceases trading?

In the unlikely event that The Real Asset Company should cease trading, your allocated gold and silver investments remain your legal property. Ownership of your gold investments does not cease with company failure because client bullion assets never appear on our balance sheet.

When you buy gold bars in our markets, legal ownership passes from the seller, to you, the buyer. At the point of transaction the physical gold bullion becomes your legal property. It works the same way for silver bullion and other metals, and this means you can never be considered a creditor of The Real Asset Company.

In the unlikely event of company failure our most recent database records would be provided to an administrator as part of a wind down procedure. After due process and a potential delay, the administrator would then contact you and return the full value of your holdings to you.

We believe our business model makes us markedly different from the mainstream banking and investment industry, where too often client funds are affected by business failure, flawed management and extreme market conditions. We believe our platform offers a way to invest in gold that is superior to traditional financial products and paper securities, where ownership is seldom certain and systemic risk an unavoidable risk.

Our clients tell us they use our service like a bank account for gold and silver, wanting to own a tangible asset outside of the banking system. For any further questions, please contact us.

06

Regulation and good practice

What is the regulatory status of The Real Asset Company?

The Real Asset Company is facilitating the exchange of ownership of physical bullion and is therefore not regulated by the Financial Services Authority, but by the three independent arms of English law. The FSA regulates the securities markets, whereas The Real Asset Company operates in the physical commodities sector.

The Real Asset Company believes it important to go further than this, and operates with respect of The Non-Investment Products Code produced by the Bank of England. The NIPs Code has been drawn up by a wide cross-section of market participants including the Bank of England and the Financial Services Authority and represents guidance on what is currently believed to constitute good practice.

The NIPs code is endorsed by the London Bullion Market Association (LBMA), and developed in conjunction with the Management Committee of the LBMA.

We are not a fund management business. You are not giving us money to invest on your behalf, nor do we offer investment advice regarding when and which commodities to buy or sell. We simply enable you to buy, hold, and sell precious metals. We simply provide a secure and efficient platform to invest in gold, silver, and the other precious metals. For these reasons we are not required to be regulated by the FSA.

We also believe that our business model is more robust and transparent than traditional investment providers regulated by the FSA. The second you click ‘buy’ on our platform, gold bullion already in professional storage is allocated into your name. You can then log in to use the Internal Audit section to verify your gold investment, and see the statement from the vaulting firm where the gold is located. This gold can never appear on our balance sheet which protects you in the unlikely event of company failure.

To learn more about The Real Asset Company and who is behind the business visit the ‘About Us’ section, or contact us by email. To understand how our service fits into the range of precious metal investment options read our guide to gold investment.

Is the Real Asset Company a Collective Investment Scheme?

No. It is of absolute importance to our business model that clients have the ability to exercise day-to-day control over the management of their precious metal investments. Far from pooling contributions and profits, our software platform allows clients to make profits or losses independently of each other, to the point that one client could make a profit through their trades at the same time another client makes a loss. There is no pro-rata sharing of profits as clients make independent decisions about the day-to-day control of their precious metal holdings.

When you buy gold online with us, the second you click ‘buy’, gold bullion already in professional storage is allocated into your name. You can then log in to use the Internal Audit section to verify your gold investment, and see the statement from the vaulting firm where the gold is located. We always ensure that client gold holdings on our platform are fully backed by gold bullion in the vaults. Our platform reconciles itself every few seconds, so the Internal audit section is a live ledger of precious metals held by clients on our platform. The platform works in the same way for silver, platinum and palladium.

To learn more about The Real Asset Company and who is behind the business visit the ‘About Us’ section, or contact us by email. To understand how our service fits into the range of precious metal investment options read our guide to gold investment.

Does The Real Asset Company report my trading activity? (Eg – to the IRS, Inland Revenue or other authority)

The Real Asset Company does not currently have any obligations to report the trading activity that you engage in using our platform. No matter where you are domiciled, your trading activity and holdings are therefore not reported.

We will always co-operate with national and international investigations into money laundering activity. Were you to be investigated by one of these authorities, we will usually not be able to inform you of your being investigated. You should therefore understand that if your government were to investigate you for money laundering, by using The Real Asset Company your money and assets are not secure from seizure.

If you have questions about gold investment on our platform, speak to our Support Team on +44 (0) 207 283 1953 or contact us by email. To learn more about The Real Asset Company and who is behind the business visit the ‘About Us’ section. To understand how our service fits into the range of precious metal investment options read our guide to gold investment.

Why do you ask customers to upload proof of identity?

In order to combat money laundering and guarantee the integrity of our business, we need to carry out Know Your Client (KYC) checks on our customers to make sure we know who we are dealing with. We seek to ensure that our clients are using our service for the legitimate purpose it was intended for. Our platform is to provide investors with an excellent way to invest in gold, silver and the precious metals. Where there are reasonable reasons to suspect money laundering, we will report this to the relevant authorities.

If you have questions about our KYC checks, speak to our Support Team on +44 (0) 207 283 1953 or contact us by email. To learn more about The Real Asset Company and who is behind the business visit the ‘About Us’ section. To understand how our service fits into the range of precious metal investment options read our guide to gold investment.

How do I know that you are keeping my information safe and secure?

All client information is held in a PCI compliant environment, with a Tier 1 ISP. For more information about the PCI Security Standards Council click here.

If you have questions about the security of your information, speak to our Support Team on +44 (0) 207 283 1953 or contact us by email. To learn more about The Real Asset Company and who is behind the business visit the ‘About Us’ section. To understand how our service fits into the range of precious metal investment options read our guide to gold investment.

I have a grievance, where and how do I complain?

Where you find reasonable evidence of unfairness or breaches of our terms and conditions, please send your complaints explained in as much details as possible to us. Receipt of your complaint will be acknowledged within 2 working days. The Real Asset Company management with then investigate and respond within one week. We pride ourselves on resolving customer complaints, but where no resolution is possible the customer has the right to seek independent redress through the courts. The findings of a management investigation in response to a complaint can be used by you in any submission that you might make to a court.

If you have questions regarding complaints, speak to our Support Team on +44 (0) 207 283 1953 or contact us by email.